If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. 1.3 Modification. . Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. 4. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Ha*Ash Concert Tickets. 2.2 Registration. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. 6.6 No Agency. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. 5.2 Violations, Termination and Suspension. Taylor Swift Tickets. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. Coronavirus outbreak: cancelled or postponed events - can I get my money back? If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Contact & review Viagogo - rated #0 in Entertainment . Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . . The tickets were bought by me as a present for my mother and parents-in-law. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. 2.5 Tax on Seller Proceeds. 1.2 Ticketing Exchange. You warrant that you are over 18 years old and have the legal capacity to make the transaction. 2.4 Listing. 'It's clear as night and day the 2020 event is cancelled.'. I am based in Indiana. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. This will be posted quickly, exposing the company and letting others see what happened to you! The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. I received an email 4 days prior to the event, stating the ticke. Take a look at our advice on writing a letter before you make your claim. 2.13 Ticket Information. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. Such notice shall be deemed given one business day after the email is sent. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. 'Such tickets will become void and the ticket holder refused entry to the theatre. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. 3.Click Dispute a Transaction. The 33-year-old announced . Received Refund in full for cancelled concert. This is the easiest way to get your money back. . South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Thus, the ticket price shown (before our fees) may include Tax as appropriate. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Which? ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. What We Do. I bought tickets for Rammstein before the pandemic and they would not refund me. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. Wait for a StubHub representative to reach you. We endeavour to rearrange delivery with the customer or arrange a collection point. . The 1975 Tour 2023. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Since June, we've found listings for events at all of these venues on Viagogo. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Note that Your payment may be withheld if you violate this clause. You may only use the Services if You can legally enter into and form binding contracts. Welcome to viagogo's online ticket exchange (the "Site"). You also agree not to separately contact the Buyer at any time for any reason. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. The refund will be received from the Event Organizer within 30 days. Taylor Swift Tickets. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Your email address will not be published. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. We take no responsibility for such issues. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Plaintiff fails this rigorous analysis.. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. However, despite the official announcement . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. If you fancy a viagogo event roulette then use this company. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. I have been fighting with viagogo since October of 2021 with an canceled event. I was promised a refund. 2.16 Claims under the viagogo Guarantee. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Which? Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. 2.18 Merchant Description. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. 1,779 reviews for Viagogo, 1.3 stars: '1. spiritus Forumite. Even if you are, it's likely to be a more complicated process. Take a photo of a faulty item and add a brief description. 4.1 Double Posting and Removal of Tickets. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. 2.7 Payment Authorisation. Andr Rieu Tickets. I have sent multiple proof to them that the event is indeed canceled. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. 6.9 Change or Suspension of Site. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. That's not something you're likely to shake off. We do not control the information provided by other users which is made available through the Site. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Additional information can be found in our FAQs and on the ticket details pages. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. 2.9 Seller's Confirmation Obligation. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. They take your money with no intention of even giving you anything for your purchase. Otherwise, avoid!!! Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Please add me to the list. Note that this is separate from any Tax viagogo is required to charge on its fees. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Viagogo will never pay you after you sold your tickets and you can never get back your money. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Viagogo reviews, customer feedback & support. Justin Bieber has cancelled the remaining dates of his Justice World Tour. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . Chris Brown Tickets. 2.11 Ticket Fulfillment. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. Top Class Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. 4. Viagogo will never pay you after you sold your tickets and you can never get back your money. You will be entitled to a full refund or a 120% voucher. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. BTW the tickets were available also the same day of the concert. drug injury lawsuits and product liability lawsuits. 6.2 Waiver of Consequential Damages; Liability Limit. If your event has been postponed, you do not need to return your ticket. All sales and bids are final. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. 2.6 Making an Offer. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. that reports on class action lawsuits, class action settlements, Elton John Concert Tickets; Andr Rieu . Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Read more ts would be ready 48 . Far too many 3rd parties in there. Ive been told a refund is coming in 10 days 4 times now. 7.2 Copyright. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. Join The South Shore Hospital Data Breach Class Action, Today! Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. I have been researching this company and very bad negative reviews, and practices. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. In the case of refunds, we appreciate our customers' patience while we process their request.'. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. and that I would only receive a refund if the concert was cancelled etc. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Festival de Vina Tickets. Invalid tickets are defined as anything where buyers are refused entry. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Rufus Du Sol Tickets. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. When listing seated tickets, all tickets in the same listing must be consecutive seats. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Terms and Conditions. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . To sell tickets, a Seller lists the tickets in the Site database. 6.10 Notices. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. As well as charged me double the amount. Harry Styles Tour 2023. 6.5 Tax Indemnity. We look forward to hearing from you. 4.2 Stolen Property. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. ! Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. They will not give me any explantion for this. 2.10 Collecting Payment. Add in you are not the original purchaser of the tickets. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. We would like to show you a description here but the site won't allow us. viagogo is a global online marketplace for live sport, music and entertainment tickets. You will need a username and password to access the Site and use the Services. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. BLACKPINK Tour 2023. To register, You must provide your real name, address, phone number, and email address. 7.3 Additional Policies. 1.1 Introduction. Viagogo is a ticket marketplace for concerts, sports and theatre events. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. This is so frustrating its been 2 years !!! I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Top Class Actions is a legal news source 2.3 Username and Password. 4. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. If You do not qualify, do not use the Services. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. I have no ideal why a law suit has not come up sooner. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. If the event . I had tried calling them and the day of the concert and no answer. Which? If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. 6.3 Allocation of Risk. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm.
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