I have no financial interest in Hertz, either. Glad you are not renting from them. They insist you submit your question via web chat, and then they just But the managers behavior is what has me frustrated. One way they will know this is if the person gets a ticket or an accident. 30 is about right for that process. They said no. I had the car for a week and when I returned it, I asked if I had to show proof of insurance. If My Car is Recalled Do I Get a Rental?-(Recall worries? At any customer service level along the way, if someone had just reviewed the information in the contract, this entire aggravating battle could have been avoided. Contact Hertz customer service through this form. The retailer can still go after the consumer for the charge if it so desires. So you think the reason they haven't provided more information to me is that they don't have any? The conclusion of a chargeback investigation only ends the credit card companys involvement in the dispute. You can connect with Hertz: Customer service at 1-800-654-4173. Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Bannings, sure. on the phone with customer service and they state they have to cancel the reservation and redo it to charge my regular card. Uncategorized. However, she is perplexed about the punitive actions Hertz took by placing her on the Do Not Rent list before carefully reviewing the evidence she provided. If Hertz is going to do something like this, it must be able to provide a detailed invoice. Hertz is in the news for allegedly falsely reporting its cars stolen, leading to the arrests of hundreds of customers. But Hertz again deferred to Toll Processing Partners. Were always here to help. The long-term automobile rental is convenient, and price-efficient with Avis Rent an Automobile. 3784. Actually, filing a false police report is a crime. Hertz had made a mistake refusing Heathers refund and slapping her onto the Do Not Rent list. But I was young and dumb 8 years ago and was also not a frequent traveler for work as I am now. I didn't see your last question. But the commotion caused Heather to abandon her insistence of an immediate refund. It sounds absurd, but given all the late charges customers are facing, it makes sense. She says shes been a great customer of Hertz for many years, and the banishment has her flabbergasted. 7:30 AM - 7:30 PM CST Mon - Fri. U.S. Reservations. The retailer can sue the consumer (unusual unless a very large amount), turn the consumer over to a collection agency, and/or do things like place the consumer on a Do Not Rent list. Each car rental company maintains a list of riders who have violated company rules and are banned from renting a car. Hall said he pays his bills promptly, including his car rental bills. Jim C says: August 4, 2020 at 11:13 am. If you want to rent a flatbed for short distance transportation, you should expect to pay between $40 and $150. I do think I am going to steer clear of Hertz in the future, however. All this at no cost to us. Now it wont refund my $3,606. You May Also Like // Does Hertz Accept Debit Cards?-(Hertz Debit Card Policy in 2022). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Do business with a car rental company that moves fast. Especially if they had to go through a different country (Germany) to locate you. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'travelhowto_com-leader-1','ezslot_13',112,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-leader-1-0'); However, if you are mistakenly placed on the list, the court asks the company to remove you from the list. Generally, you can stay on the do not rent list for as long as the dispute is not resolved.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'travelhowto_com-leader-3','ezslot_16',116,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-leader-3-0'); For example, a car rental company can keep you on their list forever. So what got you bounced. You can ask the manager to reconsider removing you from the do not rent list. Are you planning a road trip and wondering if you can use your E-ZPass transponder in a different car? I have fought and fought for Hertz to realize I was not in the wrong for the incident. The company requests customers to follow a rule book to avoid getting into DNR (Do Not Rent) list. Most companies write off a bad debt after two years and refer it to a collection agency. The major rental car companies have various channels you can reach them by. Thank you again for your patience and for allowing me the opportunity to provide assistance. I am on the Hertz (and related companies) DNR list due to an unpaid $30 parking ticket from 8 years ago. But that doesnt invalidate the debt; it just means a company cant sue you after four years. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. I wrote an appeal letter February 19, 2011. the DNR was overturned March 1, 2011. Like this. They said they would remove it once I paid. And so, before booking a prepaid car rental, travelers should carefully weigh the pros and cons of these rates. Our executive contact explained that her team had reviewed the case and determined that: I have confirmed that Ms. Steele has been removed from the Do Not Rent list by our Customer Care team. She then called Hertz to confirm that the company also considered the case closed. What did you do to be on the no rent list? Rent . Then recently I received a letter from Hertz saying I owed 29.75 Euros (for a violation - but I don't know what violation) and that I was going to be sent to collections. Tarpon Springs, FL. They include: If you threaten the companys staff when renting a car, your name might end on a DNR list.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'travelhowto_com-large-mobile-banner-2','ezslot_14',113,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-large-mobile-banner-2-0'); If you use a fake ID or driving license, the company has a reason to blacklist you. Make sure you know where you are authorized to operate the car. and on this Travel Forum, reports of getting unexpected traffic tickets, months and months after the person returned home, seem to be mostly after trips in Italy. Again, I am very sorry for any inconvenience this may have caused. The ability to provide world-class customer service and sales . Avis and Dollar have a little bit of a reputation, too. But it is their issue to resolve, not mine.. I do think I am going to steer clear of Hertz in the future. Heres why. The response from Hertz sounded a bit like a goodwill gesture not a correction of a mistake within the company. It's a service charge for looking up the license plate records on who had the car at a specific time and date--for a police department. @mlachance: Let's assume that you were fined on October 30, 2019 and that Hertz gave your name and address to the cops at the last possible second, on March 31 2020 (worst case scenario). Enterprise owns Alamo and National. How to contact Hertz Car Rental customer service? The first way you can get off a do not rent a list is by directly contacting the company through their respective channels. . If not, you can use TransferWise. Those of us who rent cars have all had it happen. It will end you up on the Hertz Do Not Rent list. They sent a taxi to accident site to take us 40 min to our hotel. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'travelhowto_com-large-leaderboard-2','ezslot_11',111,'0','0'])};__ez_fad_position('div-gpt-ad-travelhowto_com-large-leaderboard-2-0'); The company might reconsider and remove you from the unpaid debt and chargebacks list. Its also critical to remember that winning a credit card dispute does not guarantee that the merchant will drop the case. One of them is to drive only on good roads. The bigger question is, why would Hertz do this to a frequent customer. Thank you for contacting the Hertz Customer Care team. My Chase Sapphire Reserve travel insurance doesnt work. I do not like having me name Tarnished by lies. Heres a case we handled back in 2018, which involved a $729 bill. How does The Retail Equation protect merchants from shoppers who love to make returns? It's not like the no fly list. Its even more curious why your company would choose to alienate one of your high-volume customers by placing me on a Do Not Rent list. For $6. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. When renting a car, you are given a list of rules. How Do You Get Put on Hertz Do Not Rent List? Do not rent cars. Enterprise Truck Rental has you covered. This topic has been automatically closed due to a period of inactivity. I won't go into full detail here. Car recalls are a common occurrence in the automotive industry, but they can be a source of stress and inconvenience for car owners. And I pointed out that per her contract, the company owed her a refund for the days that she did not use. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I asked to speak to a manager. So you turned in the rental car at Venice? Guess that means I can expect a ticket in the mail sometime? Your transponder or app will have all the documentation you need to get out of a frivolous or late claim. After repeated attempts to reach anyone at Hertz who was willing to look at the information in her contract, she finally gave up. Job Description: The Flexible Customer Service Associate consults with customers on their Hertz rental.Maximizing revenue opportunities by actively offering products and . Youll also connect with other readers who want to make the world a better place. Heres how you can get off the Hertz Do Not Rent list, my article about using credit card disputes in the right way. Other states have similar restrictions. Even though Hertz didnt, I did carefully read the contract. In fact, the terms of prepaid rentals in Europe are much more customer-friendly than the ones that apply to U.S. rentals. Luxury Car Rental; All Car/Sedan Sizes; Pickup Truck Rental; SUV Rental;. Hopefully this is not the traffic violation they are looking at with you. Heather did follow all the steps. Not. Our team is no stranger to complaints from consumers whose plans change after booking a nonrefundable prepaid car rental rate. Customer Number: (800) 654-3131; Email Id: . Why would it kick him to the curb over a $6 toll charge? Here is our amended response: Per our policy for pre-paid rentals in Europe, Ms. Steele should have been issued a refund for the unused days. I needed a comfy car to drive with my mother in law and brother in law to see my wife graduate Bootcamp. If you are already on the list, it is possible to get yourself out by paying your due amount and/or negotiating with Hertz DNR department. I called an hour later and they said he just left. I waited 3 hours for this shit manager to call me back. For example, if you are blacklisted by Alamo you are most likely banned by National and Enterprise.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'captaingates_com-leader-1','ezslot_5',188,'0','0'])};__ez_fad_position('div-gpt-ad-captaingates_com-leader-1-0'); Driving under influence will certainly land you on this blacklist since you are not only endangering the lives of others but also putting the Hertz fleet at risk. Just remember that a credit card chargeback is the nuclear option--truly last resort as it leads to things like do not rent lists. Our help is free. He sent an email to Hertz, asking for clarification. Good to know. I assume they will accept a credit card payment. Consumer Alert: No more automatic refunds for skipped ports? Avis do not rent list phone number is 1-800-352-7900. Several weeks after asking Chase for help, the banking giant sent Heather the good news. Two weeks later, I received a demand for payment. (Im pretty sure Im still DNR with Hertz. They again said no. If you don't like it, post somewhere else. #buyerbeware #boycottHertz. Hertz - Hertz stolen my credit card info and charge me for someone else.. Below are a few perks and discounts: 40% off any standard Hertz Rental. If the authorities inform Hertz that the car you rented was used to commit a crime, you may end up on the Do Not Rent list. 1,380 satisfied customers. A purported Enterprise Rent-A-Car employee in Atlanta denied service to a customer after she allegedly . If you take your baby on a cruise, will you have fun? I just realized another advantage of short-term leasing, as I received notification of a ZTL infraction in Reggio Emilia, Italy (no traffic zone), and I did not receive a corresponding charge from the leasing company. If your account is inactive for 18 months, Hertz simply wipes them out of your account. Even if the credit card company finds in the consumer's favor; there is no federal statute that makes the credit card company's decision legally binding. To speak with a Hertz Agent, please call: Future Rental Assistance Future Reservations. Vrbo offered a refund after my husband lost his job. Before calling, resolve any outstanding fees and explain yourself to the manager. Take it up with Toll Processing Partners. I even provided a copy of the relevant part of the agreement. As fair warning to others, rental companies are particularly intransigent on unpaid balances, chargebacks, and other similar items. So me and my family have a trip in 2 weeks to texas for the supercross race so I setup a hertz account with my regular credit card as they state you have to have one on file (not for the rental) to start the rental process. Kind of. It would be good if it was just Hertz, without any hurts! Can our team get you off the Hertz Do Not Rent list? If you have any questions or issues with submitting the form, please contact us at 1-800-654-4173 (6am-7pm CST M-F). But be careful and don't let this happen. They have radar-cameras mounted on telephone poles and there's no leeway. Later I drove it back to Germany. Pet Insurance. Rental Car (Off Base): See AMCGRAM for list. She was understanding that I was frazzled from traveling all day and didn't have any issue with me not being talkative. And so this case is finally over for Heather. Sometimes you may find yourself on a DNR list without knowing what you did. How to get a $400 cleaning fee on your car rental removed? Then six months later I received a charge on my credit card for $30+ from Hertz. By logging into your account, you agree to our Terms of Use and Privacy Policy, and the use of cookies as described therein. Heres how to avoid some common mistakes. Thank you for your patience while I review this matter. was not worth it. A: Hertz, like other car rental companies, has a Do Not Rent list of . Can I get a refund? Once youve locked yourself into one, you have little flexibility even if your plans change. So if you are caught, you risk being blacklisted by all car rental companies. Before Hall could even ask for documentation of the $6 charge, Hertz simply added him to its Do Not Rent List and stripped him of his points. The first way you can get off a do not rent a list is by directly contacting the company through their respective channels. One other idea: many companies have a daily fee for driving on the roads. Uber. Most rental car companies maintain a do not rent list because maybe the customer damaged the car. Hertz Do Not Rent List serves to protect its vehicles from being rented by high-risk customers. And as youre about to see, thats exactly what happened in Heathers case. Can we get a refund? Have your driving license so the agent can verify you are on the list. The renter agreed to that procedure and fee in the rental agreement. These Britrail England Flexi Passes are taking forever to refund. Contact us for support on reservations, assistance during a rental, questions following a rental, and more. These stories show outrageous behavior from . Yes, responding to a traffic violation is the most common. Complete at least three days of the rental. Michelle is a public speaker, and her expert guidance has been cited in, How can I get off of the Do Not Rent list?! My vacation rental host wont refund my security deposit. Has your rental been involved in an accident? If a customer returns a vehicle early, Hertz will not provide any refund. If your car is recalled, you may be wondering what steps you How to Avoid Landing on Hertz Do Not Rent List?