how do i contact stubhub for refund?

If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Are You Having Trouble Getting in Touch With StubHub? Marrali just wants her money back, and she's not the only one. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. 1:00. New Yorkers, however, are in luck. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Ticketmaster will be the only place selling VIP Tickets though. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. The April 25th show was canceled due to COVID-19. Youll get a refund if your event is cancelled and not rescheduled. Interactive chat What a horrible service! We cant contact them and ask them to lower their prices. We'll email you when an event is canceled. And 2 hours before the game I had no listings active. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. / What happens when an event is canceled. Customerscomplained to the media andfiled lawsuits. And never again. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Stubhub said they have the seats were listed until a hour past kickoff. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Click that link and you're good to go. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Ticketmaster for Ever. An email might never be responded to, and the same goes for phone calls. Registered users: Log in to your StubHub account. You never know when you might find yourself financially strapped - the good news is you have options. StubHub is also required to process any refund requests it receives going forward for the events at issue. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Those will be paid out by the end of May. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Sign in, or if youre new to StubHub, sign up for free. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Find help with your questions from other fans through our own peer-to-peer community! We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Maryland: It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Who do I contact? These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Otherwise you will receive a voucher for 120% of your purchase price. Another way you might reach the company is by sending them an email. The clause is designed to protect both buyers and sellers. I've been a customer for a long time and am not happy. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. "The return of live events, the input of customers, partners, and regulators, and the . Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Georgia Your refund will be processed to the payment method used at the original time of purchase. They showed my same seats that they cancelled sold and the payout. I would like cash refund too. All rights reserved. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Dollar Scholar Asks: Why Can't the Government Just Print More Money? South Carolina, Great so in the future dont use stub hub because you cant get your money back. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. New Jersey They are printed with duplicate. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. "The return of live events, the input of customers, partners, and regulators, and the . StubHub is offering the retroactive refunds now because the live events industry is opening back up. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. New York Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. They may sell them for more or less than face value. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Copyright 2007 - 2023, ContactHelp.com. We will process the refund to your original payment method within 5 days. Poor customer service is the biggest pet peeve to DoNotPay. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. I received an access code that didn't work and Customer Service asked me to give the seller a little time. This number worked fantastically, and I got all I needed accomplished! So the funds are available but you only adhere to the state-by-state laws? The worst company ever you lost me and a ton of my friends and family. Contact us United States and Canada. On March 7th, StubHub emailed Marrali a copt of its refund policy. Review the StubHub return and refund policy at ReturnsAndRefunds.com. To reach customer support call 1-866-788-2482 Find contact information here. North Carolina Congratulations on your sale. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. 03-31-2022 08:37 AM. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Enter your gift card number in the Add a Fancode & gift code section. Great help!!! Check out the table below to see the best alternatives to StubHub. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec DoNotPay doesnt care about that. The company prides itself on being a Fan-to-Fan service. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. No matter how you get them, well email you when theyre ready. "If you have tickets to a show that is postponed, you will be able to select your refund . There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. I saved to buy expensive tickets as a gift for my wife and now we cant go. How to Contact StubHub for fraudulent tickets. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. After the switch, you will enter the email address you use to access the community in order to reset your password. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Explain your scenario, and provide any applicable evidence. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. If you have already been paid, we'll charge your credit card on file to recover the payment. Customer service all the way to your seat, 2000-2022 StubHub. Pennsylvania International orders are handled a bit differently than those within the US, @Lighty7. StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. What do you mean Dming the moderators? AND TOLD ME THAT "Recine. With only these four steps, your refund request is faxed. For obvious reasons, this isnt usually a satisfying compensation. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. From everything weve seen, the StubHub customer support is quite thin, to say the least. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. It's a code that starts with SH followed by some numbers. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Many companies featured on Money advertise with us. Indiana: "approximately 6,800 consumers" affected. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. https://money.com/stubhub-refunds-covid-19-cancellation/. The seller would net $85.. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Horrible customer service. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. I was refused to talk with a supervisor , I had 4 tickets listed. Phone Call 1-866-788-2482. What Qualifying Event Would Trigger 18 Months COBRA Continuation? Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. You have lost a customer for life! Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Copyright 2020 Scripps Media, Inc. All rights reserved. How do I contact StubHub for refund? Click on any of the links and there is a private message link on the moderators page They can assist you. Phone: 866-788-2482. All Rights Reserved. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. If you purchased on a registered account, your credit is available within your StubHub Wallet. Customer service all the way to your seat, 2000-2022 StubHub. Personal Loans can provide financial relief during an emergency. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. 6:00 AM - 7:00 PM PT weekends. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Ohio Attorney. Lots 81-82 Street C As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. All rights reserved. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! StubHub sellers set the price of their tickets. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Help us improve this article with your feedback. Purchased 2 NFL tickets on StubHub. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Find contact information here. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. How do I complain to StubHub? Go ahead and file a chargeback on your credit card. If I did I woulda dropped my price or took my friend to the game. We may be compensated if you click this ad. If your payment is pending, well cancel the payment. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Wish they would help. It is taking Stubhub about 120 days to process refunds. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. A million dollar company can not compensate a loyal customer a few hundred bucks. All you need to do is follow these short steps below: Voil! You will enter your community username and new password and done! Fatsuma Stagehand To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. DoNotPay can be by your side during the process and help you sue any company in small claims court. Depending on where you live and how you got the tickets, you may be due a cash refund. You already know that. Open a new browser and try logging in again. I was a no show due to a soft water flooding of o This number works. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Make sure your email address is spelled correctly. Just log into your DoNotPay account using any. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Danielle is the author of this solution article. DoNotPay records the details of your purchase to boost your chances of winning the refund. Dorado, PR 00646, Metro Office Park is an eBay-owned company that allows people to either buy or sell tickets online. Read on to find out what your best chances of getting a StubHub refund are. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. What Happens If I DonT Pay National Insurance Contributions? 1.866.788.2482. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. I waited 2 days and tried the access code again..still nothing. Let us teach you the major money lessons you NEED to know. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. All Rights Reserved. Your online site is a disaster, It does not work to apply a credit. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Keep in mind that you may not be refunded in money. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Email: This information has not been added. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. to check out everything we offer. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds).

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